Refund Policy

Returns & Exchanges

Unfortunately, James Lee Dean does not accept refunds or exchanges for change of mind purchases or for incorrect choices due to failure to read detailed product descriptions. We provide all information needed to make an informed decision as to whether the product being sold is suited to your needs.

Please note, it is the buyer’s responsibility to make sure that the correct color/size/length combination is chosen, within each product listing. WE WILL NOT be held responsible for incorrect choices.

Damages

James Lee Dean is not responsible for loss or damage to packages in transit. To file a damage claim, fill out the following forms for USPS and UPS. You may need to retain the package until the claim is approved. A separate order will need to be placed to replace damaged goods. Please get in touch if you have any questions or concerns.

To file a claim with USPS, fill out this form.

To file a claim with UPS, fill out this form. 

If there is a problem with your order, please notify us within 7 days of receiving your order. If you have received incorrect or faulty items we will work with you to sort out the easiest way to rectify the issue! Unfortunately, we are only human and mistakes and mishaps can happen. Each order issue will be addressed individually. 

Late Delivery

We do not offer any refunds for orders that arrive late or not when you expected them. We have stated clearly on the order confirmation email that our processing time is approx 7 to 14 business days and during holiday periods this can be extended up to 6 weeks. The processing time DOES NOT include weekends, public holidays or the Christmas week break. We can not be held responsible for postal delays or items not arriving on time for BIRTHDAYS or CHRISTMAS for obvious reasons.

Contact Us For Help

Our customer care team is available to help 5 days a week:

  • Email - jamie@jamesleedean.com 
  • Replies can take up to 48 hours to respond during normal business hours. Weekend inquiries will be answered the following business day.

Contact JLD