Shipping policy
Shipping Policies
Lead Time
All orders ship out from our offices within 7-14 business days after payment has been received for your order. Lead times are not guaranteed and subject to change during busier times of year and times that our office is closed. Please be patient as we work hard to create your order and get it ready to ship within our 14 day business day turnaround time.
Shipping
We pride ourselves on producing high-quality custom apparel and delivering them on time. All items are made to order and will be ready to ship out or be picked up within 7-14 business days.
All orders ship via USPS or UPS with tracking. Once the package has been shipped, James Lee Dean is not responsible for loss or damages to items. Please contact USPS or UPS directly for any issues regarding your shipment.
Returned Shipments
If your shipment comes back to our office for any reason, we can ship out again for an additional shipping fee. To avoid returned shipments, please ensure that your shipping address is correct at checkout or get in touch with us before your order ships. Once the shipment goes out the door, we are not able to adjust shipments or delivery addresses.
Local Pick-Up
Online orders are all fulfilled from our Peoria, AZ office and can be picked up from our porch pick up station at any time. To pick up your order, select local pick up instead of shipping at check-out. We will email you when your order is ready to be picked up. No need to schedule a pick up time, you can grab it as soon as you get your pick up email.
12726 W Dove Wing Way
Peoria, AZ 85383
LA Dance Pickup
If your order is LA Dance Fan gear it will be dropped off at the studio and placed in the black basket by the front desk. Please check the basket for your order. The front desk staff is not responsible for your order.
Late Delivery
We do not offer any refunds for orders that arrive late or not when you expected them. We have stated clearly on the order confirmation email that our processing time is approx 7 to 14 business days and during holiday periods this can be extended up to 4 weeks. The processing time DOES NOT include weekends, public holidays or the Christmas week break. We can not be held responsible for postal delays or items not arriving on time for BIRTHDAYS or CHRISTMAS for obvious reasons.
Damages
James Lee Dean is not responsible for loss or damage to packages in transit. To file a damage claim, fill out the following forms for USPS and UPS. You may need to retain the package until the claim is approved. A separate order will need to be placed to replace damaged goods. Please get in touch if you have any questions or concerns.
To file a claim with USPS, fill out this form.
To file a claim with UPS, fill out this form.
Contact Us For Help
Our customer care team is available to help 5 days a week:
- Email - jamie@jamesleedean.com
- Replies can take up to 48 hours to respond during normal business hours. Weekend inquiries will be answered the following business week.